Shipping policy

KIERAN CLARK packs and dispatches clothing orders from New Zealand. This page sets out handling times, delivery estimates, tracking and what happens if a parcel is delayed or lost.

Order processing

Orders are picked and packed within 1–2 business days of cleared payment. Orders placed after 2:00 pm, at weekends or on New Zealand public holidays are packed on the next business day. If an item turns out to be unavailable after you order, we email you with the choice of waiting for a restock or cancelling that item.

Delivery times

Estimated delivery after dispatch:

  • New Zealand (urban): 1–3 business days
  • New Zealand (rural delivery): 2–5 business days
  • Australia: 3–7 business days
  • Pacific Islands and Asia: 5–10 business days
  • United Kingdom, Europe and North America: 7–14 business days

These are estimates based on courier transit times and are not guaranteed dates. Peak seasons, rural delivery and customs checks can add a few days.

Shipping rates

Shipping is calculated at checkout from the delivery address and the service you select. The full amount is shown before you confirm payment and we do not add handling fees afterwards.

Tracking

When your order is dispatched you receive a confirmation email with a tracking number where the courier provides one. Tracking can take a few hours to become active. If it has not updated for more than 5 business days, contact us and we will open an enquiry with the courier.

Customs and import charges

Orders delivered outside New Zealand may attract import duty, goods and services tax or handling charges set by the destination country. These are the responsibility of the recipient and are not included in our prices. We declare parcels accurately and cannot mark an order as a gift or understate its value.

Address accuracy

Please check your address at checkout. If you spot an error, email us immediately: we can often correct it before dispatch. Parcels returned to us because of an incomplete or incorrect address can be sent again once the second shipping cost is paid.

Lost or damaged parcels

If tracking shows a parcel as delivered but you cannot find it, check with neighbours and the local depot first, then email us within 7 days. If a parcel arrives damaged, photograph the packaging before opening it fully and contact us so that we can claim with the courier and send a replacement.